ZIP PAY FAQ'S

To shop using Zip, you need:

To be over the age of 18

To have a UK issued debit card

To be living in the UK

To have a good credit history

Zip performs a soft credit check with credit reference agencies to determine if you are eligible. This does not impact your credit score.

• When you get to the payment page, select Zip as a payment method.
• If it’s your first time shopping with Zip, you’ll need to enter some personal details such as name, date of birth, mobile phone number and home address. Take care when entering your personal details as errors may prevent Zip from being able to verify your account or send you payment notifications.
• Once approved, and you are happy with the instalment schedule, Zip will take the first instalment from the UK card you supplied when signing up.
• Once accepted, your goods will be sent to you as they would with any other payment method. 

Payment information is processed securely by our payment gateway provider. All transactions take place via secured connections that adhere to the latest industry standards and security protocols.

• Once the merchant has notified us of the cancellation/return and we’ve accepted it, Zip will cancel any future scheduled payments as well as refund any amounts due.
• As soon as we have registered your cancellation or return, Zip will process your refund within 10-15 business days.
• Any partial refunds will be applied to outstanding instalments first.

Zip will automatically attempt to collect payment for your pay in 4 purchase from the card you entered when you signed up to Zip.

If you miss a scheduled payment, Zip will give you 2 full days to process the payment yourself. On the third day after the payment was missed we will retry this payment again, if this retry is unsuccessful we will apply a £6 late fee to the instalment. A payment can be made by you at any time by logging into your zip customer portal. Please make sure you have money in your account in advance of your payments coming out.

Zip will contact you directly by email and SMS in advance every time as a reminder. 

Refunds from Zip will be issued back to the card supplied to Zip.

Nope, Zip are not like some traditional finance companies. As long as you pay your scheduled payments on time you will only pay the price advertised.

Nope, Zip are not like some traditional finance companies. As long as you pay your scheduled payments on time you will only pay the price advertised.

• Payments are automatically scheduled to be taken every 2 weeks.
• You’ll pay 25% of your full purchase upfront, then 25% every 2 weeks for the next 6 weeks.
• Zip will try to take payment during the day and try again if unsuccessful. If this fails, or if you'd like to make a payment earlier, you can log into your Zip customer portal and manually make a payment.
• For more information, visit our help pages at https://zip.co/uk

Zip is the finance provider and will not have information regarding your order status. Please always contact the retailer directly about your purchases.